All returns must be pre-authorized by animalEO and Crow River Animal Hospital. Please include a copy of the original invoice with any return. Call us at 320-286-3277, or email us at CrowRiverAnimalHospital@gmail.com to obtain return authorization.
Any products that were received from animalEO in a damaged or defective state must be reported within 10 days of receipt. animalEO will replace a product that was received damaged or defective and reported within 10 days with an exact product replacement only. Damaged products may be requested to be returned to animalEO and Crow River Animal Hospital - and in these cases animalEO will issue a pre-paid shipping label for you to return the well-packaged items via the United States Postal Service Priority Mail in a small flat rate box.
Items in new, un-used, and un-opened condition may be returned to animalEO and Crow River Animal Hospital within 30 days of purchase for a refund. Sample sizes are not eligible for return. This refund will be issued as a refund through PayPal (original payment source) minus a 10% re-stocking fee. No refunds will be issued for any outdated, used, or damaged items (except for items that were received damaged and reported within 10 days of receipt). No refunds will be issued for shipping charges, and you will be responsible for all shipping charges to return the item in good condition. We suggest using Priority Mail so that packages can be tracked and insured. animalEO is not responsible for any returns that are lost or damaged during return, and all items must be received in new condition.
Single essential oils are desired by many people for a variety of needs - from cleaning creations to home crafts and recipes. Although we urge you to use the specially created blends and products for your animals, we feel it is important to provide access to high quality single oils that are appropriate for use in animal homes.
For additional information on the properties of various single essential oils - we recommend reading various books such as The Animal Desk Reference, Essential Oil Safety by Tisserand & Young, The Practice of Aromatherapy by Jean Valnet M.D., Medical Aromatherapy, The Healing Intelligence of Essential Oils, or Advanced Aromatherapy by Kurt Schnaubelt.
While no book is perfect, and the world of essential oils is continually changing and growing - these books, as well as many others will give you a nice platform for understanding individual properties of essential oils beyond just our website.
In general - single oils will not have instructions for their use. These are purely provided for your own personal creations or household applications.